Frequently Asked Questions

Authentic Rolex watches feature precise serial numbers, smooth second-hand movement, and quality materials. Professional authentication involves checking movement details, case construction, and dial markers that counterfeit watches cannot replicate accurately.

Most Rolex repairs are completed within one to two weeks depending on the issue complexity. Simple problems like gasket replacement may finish sooner, while movement servicing requires additional time for proper cleaning and calibration.

Gold value depends on weight, karat purity, and current market prices. Items are tested on-site to verify gold content, with pricing based on the day's spot rates adjusted for purity levels and refining costs.

Yes, trade-ins allow you to apply your watch's value toward a different model or upgrade. This option is popular with collectors who want to refresh their collection without full cash payment, often speeding the transaction process.

Diamonds typically sell for less than retail due to wholesale pricing structures. Resale value depends on cut quality, clarity, color grade, and carat weight, with certified stones from GIA or AGS commanding higher prices.

Routine Rolex servicing is recommended every five to seven years, or sooner if you notice timing issues or moisture. Florida's humid climate accelerates gasket degradation, making regular maintenance essential for water resistance.

Yes, broken chains, bent rings, and damaged pieces are accepted based on their gold content. Condition doesn't affect pricing since value comes from weight and purity, not appearance or functionality.

Written estimates outline the specific work needed, materials required, labor costs, and completion timeline. No work begins until you approve the estimate, ensuring transparency and preventing unexpected charges during the repair process.

Evaluations are completed within 10-20 minutes for most items. You receive an immediate offer with no obligation, and accepted transactions result in same-day payment via cash or check.

Flexible layaway terms of 30, 60, 90, or 120 days allow you to secure an item with partial payment. The piece stays at the store until your balance is complete, making upgrades more accessible.

We evaluate every Rolex based on model, condition, authenticity, age, and current market demand. Our experts provide a free, same-day appraisal using industry standards—no hidden fees. Bring your watch and any documentation you have, and we'll make a competitive offer on the spot.

Bring the item itself along with any original box, papers, or certificates you have—though none of those are required to get an offer. Original documentation can support a higher valuation, but our appraisers assess condition and authenticity directly, so you can walk in with just the piece and still receive a fair, same-day price.

Yes, appraisals are free and completed the same day. An expert examines the piece in person, assesses authenticity and condition, and presents a competitive offer before you leave—no appointment needed and no obligation to sell.